Privacy Policy

This Privacy Policy applies to:

• Visitors and business users of Conversell websites, signup flows, product dashboards, APIs, and support channels.
• End users who send messages or interact with a business that uses Conversell on Instagram, Facebook Messenger, WhatsApp, or other connected channels.

If you only interact with a business through Meta’s apps, Meta’s Privacy Policy also applies. This page explains Conversell’s practices.

We collect the following categories of information, depending on how you interact with us:

• Account and contact data: Name, email, phone number, country, company name, job title, billing and contract details, and authentication identifiers.
• Messaging and channel data: Message text and rich media, timestamps, delivery or read receipts, channel identifiers, automation logs, and metadata your organization configures.
• Identifiers from integrated platforms: Technical IDs assigned by Meta or other providers to users, conversations, or pages, strictly as needed to operate the integration.
• Profile elements from platforms: Display name, username, profile image URL, or other profile fields that Meta exposes via authorized APIs.
• Technical and usage data: IP address, device/browser type, session logs, product usage events, error reports, and security signals.
• Correspondence and feedback: Emails, chat transcripts, call records, survey responses, and satisfaction feedback.
• Third-party sources: Fraud-prevention signals, business verification data, or referral information from partners where permitted by law.

Our service can be connected to Meta-owned messaging products through Meta for Developers, only when a business customer completes Meta’s connection flows and grants our app the required permissions.

• What we receive from Meta: Message content, participant identifiers, timestamps, conversation references, and permitted profile or engagement metadata via authorized webhooks and APIs.
• Purpose of processing: Providing the contracted service — ingesting, displaying, routing, storing, analyzing, automating, handoff to human agents, troubleshooting, and security.
• Meta’s role: Meta processes data under its own policies. Our use of Meta APIs is subject to the Meta Platform Terms.
• End-user transparency: Businesses using Conversell are responsible for providing required privacy notices and consents to their end users.
• Data deletion: End users can request deletion of personal data held by Conversell via our Data Deletion page.

Conversell is available as a Shopify app. When you install it on your store, we process data necessary to provide the service, including:

• Store and account data: Shop name, domain, contact email, plan, and billing information via Shopify's billing API.
• Catalog and order data: Product, inventory, and order information you authorize us to access.
• Customer conversation data: Messages exchanged through connected channels, subject to your configuration and applicable law.

Shopify's handling of data is governed by the Shopify Privacy Policy.

• When you visit our websites, authenticate, or use our dashboard and APIs.
• When you connect Meta assets through OAuth or Meta’s linking flows.
• When an end user messages a connected business and Meta delivers those events to our infrastructure.
• From emails, chats, or calls with our support and sales teams.
• From cookies and similar technologies on our sites.

• Providing the service: Operating inboxes, automations, integrations, exports, and customer-configured workflows.
• Communications: Transactional notices, security alerts, product updates, and—where lawful—marketing.
• Billing and administration: Invoicing, taxes, account management, and contract performance.
• Improvement and reliability: Debugging, performance analytics, feature development, and A/B testing.
• Security and abuse prevention: Detecting fraud and protecting accounts and integrations.
• Legal compliance: Responding to lawful requests and defending legal claims.

We share personal information only as needed to run the service or comply with law:

• Meta Platforms: When your organization connects Meta products, data flows according to Meta’s APIs and your permission grants.
• Subprocessors: Hosting, logging, email delivery, support tooling, security vendors, and payment processors under appropriate contracts.
• Professional advisers, authorities, and business transfers when legally required or in connection with a merger or acquisition.

We do not sell personal information for monetary consideration.

We retain information for as long as necessary to provide the service, meet legal obligations, resolve disputes, and enforce agreements.

We implement technical and organizational measures including access controls, encryption in transit, logging, vendor review, and staff training.

Depending on your location, you may have rights to access, correct, delete, port, restrict, or object to certain processing.

We use cookies and similar technologies to operate our websites, remember preferences, measure traffic, and improve user experience. You can control cookies through your browser settings.

We may update this policy to reflect product, legal, or regulatory changes. We will post the revised version on this page and update the “Last updated” date.

• Email: privacy@conversell.ai · support@conversell.ai
• Postal address: Conversell SASU, 5 rue du Helder, 75009 Paris, France